Last updated October 12, 2026
Accessibility
This site is built to be usable by everybody, including people using a screen reader, a keyboard alone, voice control, or a browser zoomed well past its default.
That is a commitment with specifics behind it, not a statement of intent. What follows is what has actually been done, what is known to be imperfect, and how to tell us when something does not work.
1.The standard we build to
We target WCAG 2.2 Level AA. Where a choice exists between meeting the letter of a success criterion and genuinely working for somebody, we choose the second.
2.What has been done
Specifically, and verifiably:
- Every page starts with a skip link that reaches the main content before the navigation.
- Every page has exactly one h1, and headings descend in order without skipping a level.
- Text contrast meets or exceeds 4.5:1 against its background everywhere. The brand gold is bright enough to fail that on white, so a deeper gold is used for text on light grounds and the bright one is reserved for fills and for text on navy.
- A visible focus ring is defined for every interactive element, and it inverts on gold surfaces where the default would disappear.
- The quote estimator is a real form with real labels. The address field is a proper combobox: arrow keys move through suggestions, Enter selects, Escape closes.
- Required fields are marked for a screen reader as well as with an asterisk, and they are not shown as errors until they have actually been left empty.
- Price and route updates are announced through a live region rather than changing silently.
- Tables of specifications are real tables with row and column headers, not grids of styled divs.
- Frequently asked questions are real disclosure elements, so the answers are present in the page whether or not they are opened.
- The viewport does not cap zoom. The site is usable at 200% and reflows to a single column without horizontal scrolling at 320 pixels wide.
- Animation is disabled entirely for anyone whose system asks for reduced motion.
- Nothing on the site depends on colour alone to convey meaning.
3.What is not perfect
The address autocomplete depends on a third-party geocoding service. When that service is unavailable the field falls back to typing a distance by hand, which works but is a worse experience.
The route map, where it appears, is a visual aid. The distance and drive time it produces are always stated in text as well, so nothing is lost by not seeing it.
Documents sent for signature are PDFs. A PDF is a harder document to navigate with assistive technology than a web page, and we will send the same content in another format on request at no charge.
4.If something does not work
Tell us. Call dispatch or email us, say what you were trying to do and what got in the way, and we will fix it — and in the meantime we will do whatever you were trying to do for you, over the phone, at no cost and with no fuss.
We treat an accessibility report as a defect report, not as a complaint.
Questions about this?
Call dispatch or email us. A person reads it, and we would rather answer a question than have somebody guess.